Privacy Policy

Introduction

Islandique is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our fishing charter services or visit our website.

We comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia and implement appropriate measures to ensure your information is handled responsibly and securely.

Information We Collect

Personal Data

When you book a charter or contact us, we may collect the following personal information:

• Full name and contact details (email address, phone number)
• Mailing address for correspondence or equipment delivery
• Payment information (processed securely through third-party payment processors)
• Emergency contact information for safety purposes during charters
• Dietary requirements and medical conditions relevant to charter activities
• Fishing license information where applicable

Automatically Collected Data

When you visit our website, we automatically collect certain technical information:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website or search terms used
• Cookie data (see our Cookie Policy for details)

How We Use Your Information

We use your personal data for the following purposes:

• Service Delivery: To process bookings, coordinate charter logistics, and deliver the fishing services you requested
• Communication: To send booking confirmations, trip updates, weather advisories, and respond to inquiries
• Safety: To maintain emergency contact information and accommodate medical or dietary requirements
• Payment Processing: To handle transactions and maintain financial records
• Marketing: To send promotional information about our services (only with your consent)
• Legal Compliance: To meet regulatory requirements and maintain business records
• Website Improvement: To analyze usage patterns and enhance user experience

Legal Basis for Processing

We process your data based on:

• Contractual necessity (to fulfill charter bookings)
• Your explicit consent (for marketing communications)
• Legitimate business interests (service improvement, fraud prevention)
• Legal obligations (record-keeping, tax compliance)

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your data with:

• Service Providers: Payment processors, accommodation partners, and transportation services necessary for charter operations
• Maritime Authorities: When required for vessel registration, safety compliance, or emergency response
• Legal Authorities: If compelled by law, court order, or to protect safety and legal rights
• Business Partners: Accommodation providers and coastal lodges for multi-day expeditions (only information necessary for service delivery)

All third parties we work with are contractually obligated to protect your information and use it only for specified purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Secure socket layer (SSL) encryption for data transmission
• Restricted access to personal information (employees need authorization)
• Regular security assessments and system updates
• Secure storage of physical records in locked facilities
• Secure disposal of data when no longer needed

While we take security seriously, no system is completely secure. We cannot provide absolute security but commit to notifying affected individuals in case of a data breach as required by law.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Booking Records: Retained for seven years to comply with Malaysian tax and accounting regulations
• Marketing Data: Retained until you withdraw consent or request deletion
• Website Analytics: Aggregated data retained indefinitely; individual data deleted after two years
• Safety Records: Emergency contact information deleted within thirty days after charter completion

Your Rights

Under Malaysian data protection law, you have the following rights regarding your personal data:

• Right to Access: Request copies of your personal data we hold
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Erasure: Request deletion of your data (subject to legal retention requirements)
• Right to Lodge Complaint: File a complaint with the Personal Data Protection Commissioner of Malaysia

To exercise any of these rights, contact us at [email protected]. We will respond to requests within thirty days.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance website functionality and analyze usage. For detailed information about our cookie practices, including how to manage cookie preferences, please see our Cookie Policy.

Marketing Communications

With your consent, we may send you promotional emails about charter specials, new services, or fishing season updates. You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email
• Contacting us at [email protected]
• Calling our office at +60 3-7493 8216

Opting out of marketing will not affect service-related communications necessary for charter operations.

Third-Party Links

Our website may contain links to third-party websites (accommodation partners, tourism boards, fishing organizations). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are intended for individuals eighteen years of age or older. We do not knowingly collect personal information from children under eighteen. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify active clients via email of material changes
• Post a notice on our website homepage

Continued use of our services after such notice constitutes acceptance of the updated policy.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Regulatory Authority

If you have concerns about how we handle your personal data that we cannot resolve, you may lodge a complaint with: